SERVICE
Personalised service standards and amenities inherent to a destination hotel with priority privileges makes Kasara Niseko Village Townhouse an ultimate place for skiers and discerning world travellers. A personal residence concierge assisted by a dedicated team is always at hand, attending to guest needs from the arrivals gate until the day of departure to ensure a memorable stay with their intuitive standard of service. Inspired by the Japanese saying, ichi-go ichi-e, which signifies that every moment is singular and unique, every encounter at Kasara is just timeless.
Every Kasara Niseko Village Townhouse guest will enjoy:
Winter Priority Privileges (applicable for a minimum 3-nights' stay)
- Making fresh tracks with the complimentary 1 hour guided Niseko Village mountain orientation with an experienced guide from 8am on first ski day - this activity is strictly designed for advanced skiers and snowboarders
- Instructor welcome at your doorstep for any private ski/snowboard lesson reserved
- Complimentary access to gym facilities at Hilton Niseko Village
- Cross-signing facilities at The Green Leaf Niseko Village and Hilton Niseko Village
- Complimentary onsen usage at The Green Leaf Niseko Village and Hilton Niseko Village
Summer Priority Privileges (applicable for a minimum 2-nights' stay)
- Complimentary shuttle service between Niseko Village and either Niseko Village Golf Course or Niseko Golf Course between 7am to 7pm
- Exclusive 10% off for food and non-alcoholic beverages at selected restaurants in Hilton Niseko Village and the village
- Complimentary onsen usage at Hilton Niseko Village
Personalised Services
- Concierge service for winter or summer activities and restaurant reservations
- Complimentary driver-on-call service within Niseko Village area
- Personal ski/snowboard locker at The Green Leaf Niseko Village
- Ski/snowboard equipment rental, lessons and lift ticket services available at The Green Leaf Niseko Village
- Delivery of lift tickets to your residence
Additional Services, arrangement upon request with applicable surcharge
- Stocked kitchen on arrival and during stay with a selection of grocery needs
- In-residence child minding services for ages 1 year old and above, available during Winter
- Overnight ski or snowboard waxing services
- In-residence sports massage, available during Winter
- Dine In experiences
